Frequently Asked Questions
Yes, we offer professional packing services as part of our optional packing package. Our experienced movers will carefully pack your belongings using high-quality materials to ensure everything is secure and protected during the move. Whether you need assistance with fragile items, large furniture, or general household items, we can handle it all. Simply select the packing package when booking your move, and we’ll take care of the rest, saving you time and reducing stress.
Yes, furniture assembly and disassembly are included as part of your hourly moving rate. Our team is trained to carefully disassemble larger items, such as beds, tables, and desks, to ensure safe transport. Once we arrive at your new location, we will reassemble everything, so your furniture is back in place and ready for use. This service is designed to make your move as smooth and hassle-free as possible, without any additional charges beyond your hourly quote.
Yes, all furniture, including upholstered items, is wrapped and padded to ensure maximum protection during your move. We use high-quality moving blankets and shrink wrap to cover and secure your furniture, safeguarding it from dirt, dust, and potential damage. This process is standard for every move, and there’s no additional charge for this level of care. Our goal is to keep your belongings in perfect condition from start to finish.
Yes, we are fully licensed and insured. This means we meet all legal requirements for professional movers, giving you peace of mind that your belongings are in safe hands. Our insurance coverage protects your items during the moving process, and our team follows strict industry standards to ensure a smooth and secure move. Whether it’s local or long-distance, we’ve got you covered, so you can trust that your move will be handled with the utmost care and professionalism.
We recommend booking your move at least a week in advance to ensure availability, but scheduling ultimately depends on our calendar and the time of year. During peak moving seasons, such as summer or the end of the month, our schedule can fill up quickly, so it’s best to secure your spot as early as possible. If you have a specific date in mind, we suggest reaching out as soon as you can to guarantee that we can accommodate your preferred moving day. However, we do our best to accommodate last-minute requests based on availability.
To reschedule your move, simply contact the representative you originally booked with, and they will assist you in checking the schedule for available dates. We understand that plans can change, and we’ll do our best to accommodate your new preferred moving date based on availability. It’s important to reach out as soon as possible to secure a new time slot, especially during busy periods. We strive to make the rescheduling process as smooth and flexible as possible, ensuring minimal disruption to your moving plans.
To ensure a smooth moving day, it's important to have all your items packed and ready to go (unless you purchased our optional packing service). This includes making sure all smaller items are properly boxed or bagged, and fragile or breakable items are removed from drawers and packed securely. Labeling your boxes by room or content type can help streamline the unpacking process later.
Additionally, create clear and accessible pathways for the movers. Move any obstacles out of the way and ensure there’s ample space for the moving team to safely carry furniture and boxes to and from your home. If you have any special instructions for handling certain items, such as delicate furniture or specific rooms to prioritize, be sure to communicate this with your moving team in advance. Preparing ahead of time will make the process quicker, safer, and more efficient.
No, it’s not required for you to be present during the move, but we highly recommend it, especially when it comes to the placement of your furniture and boxes. Being on-site allows you to guide the movers on where you’d like specific items to go, which ensures everything is placed exactly where you want it in your new home. If you’re unavailable, it’s helpful to provide detailed instructions or have someone you trust oversee the process. This will make unpacking and settling in much easier once the move is complete.
The duration of your move can vary significantly based on several factors, including the size of your home, the amount of belongings, and the distance between your current and new locations.
For smaller moves, you can typically expect the process to take between 1 to 3 hours. This usually includes packing up essentials, loading the truck, and transporting items to your new place.
For larger moves, especially those involving multiple rooms or heavy furniture, the timeline can extend to 3 to 6 hours or even longer. Factors such as the number of movers, the complexity of your layout, and any special requirements (like disassembly and reassembly of furniture) can also affect the total time.
To get a more accurate estimate for your specific situation, it’s best to discuss your needs with our team during the booking process. We aim to make your move as efficient as possible while ensuring everything is handled with care.
Moving costs are primarily determined by several key factors: the distance of your move, the size of your home or the amount of belongings being transported, and the number of movers required for the job. For local moves, costs are typically based on an hourly rate, while long-distance moves may involve a flat fee based on mileage and weight.
We pride ourselves on transparency, so there are no hidden fees. Any additional services you might request, such as packing, unpacking, or specialized handling of fragile items, will be clearly outlined in your estimate. Before your move, we will provide you with a detailed quote that covers all anticipated costs, so you know exactly what to expect. Our goal is to ensure that you feel confident and informed throughout the entire moving process.
Yes, we specialize in moving a variety of specialty items, including pianos and safes. Our team is trained to handle these unique and often heavy items with the utmost care and expertise. Moving a piano requires specific techniques and equipment to ensure it remains undamaged, while safes often need additional precautions due to their weight and security features.
In addition to pianos and safes, we also have experience moving valuable artworks. For these items, we take special measures, such as using custom packing materials and climate-controlled transport, to protect them during the move. If you have specialty items, please inform us during the booking process, and we will tailor our services to meet your needs, ensuring a safe and secure transition to your new location.
At the present moment, we do not offer in-house storage solutions for your belongings. However, we understand that sometimes storage is necessary during a move, and we can direct you to trusted storage providers in the area. These facilities offer a variety of storage options, including climate-controlled units and secure outdoor storage, ensuring your items are safe and accessible until you’re ready to have them delivered. If you need recommendations, just let us know, and we’ll be happy to assist!
In the unlikely event that your items are damaged during the move, we take the situation very seriously and are committed to working with you to reach a fair resolution. Our team is trained to handle your belongings with care, but accidents can happen. If you notice any damage, please inform us as soon as possible.
We will conduct a thorough assessment of the situation and review the details of your move, including any applicable insurance coverage. Depending on the circumstances, we will discuss options for compensation or repair. Our goal is to ensure that you feel supported and satisfied with the outcome. Customer satisfaction is our priority, and we strive to resolve any issues promptly and professionally.